{"id":11373,"date":"2022-03-02T19:37:04","date_gmt":"2022-03-02T19:37:04","guid":{"rendered":"https:\/\/integritystaffing.com\/3-ways-to-use-nps\/"},"modified":"2024-06-20T15:24:14","modified_gmt":"2024-06-20T15:24:14","slug":"3-ways-to-use-nps","status":"publish","type":"post","link":"https:\/\/integritystaffing.com\/integrity-insights\/3-ways-to-use-nps\/","title":{"rendered":"3 Ways to Use Associate NPS to Boost Employee Retention"},"content":{"rendered":"<h2 style=\"margin: 0in;\"><span style=\"color: black;\">Competitive job markets are overflowing with options for those looking for new employment adventures.<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">And to be a player in a saturated employment market, companies need to show current and potential candidates that they care.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">Not just with attractive pay, excellent benefits, and notable workplace culture perks \u2014 but by investing in their growth as a person\u00a0<i>and<\/i>\u00a0a professional.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">At Integrity Staffing Solutions, we strive to make sure our clients and associates build a healthy relationship that lasts. We measure our success in doing so \u2014 and whether our\u00a0retention methods\u00a0are effective \u2014 through associate\u00a0<\/span><a href=\"https:\/\/integritystaffing.com\/wp-content\/uploads\/2021\/03\/WP-Net-Promoter-Score.pdf\"><span style=\"color: #0000ee;\">net promoter score (NPS)<\/span><\/a><span style=\"color: black;\">.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<h2 style=\"margin: 0in;\"><span style=\"color: black;\">How Associate NPS Can Help You Measure\u00a0Employee Retention<\/span><\/h2>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">We see the associate NPS as a way to measure whether we&#8217;re creating an enjoyable, tenable employee experience. Although it&#8217;s just one number, it can speak volumes about how supported and appreciated associates feel.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">Are we helping our clients create a satisfying, engaging, and shareable associate environment? Where can they improve, and how can we help them?<i>\u00a0<\/i>The results say it all and can be a valuable component in developing long-term\u00a0employee retention methods.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">Here&#8217;s<b>\u00a0<\/b>how to leverage NPS results\u00a0to continually improve your associate experience.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<h3 style=\"margin: 0in;\"><strong><span style=\"color: black;\">1. Read the reasoning.<\/span><\/strong><\/h3>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">NPS empowers respondents to provide context. When someone takes the time to explain the &#8220;why&#8221; behind their score, whether it&#8217;s good or bad, flag those answers and dive right into them.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">For example, let&#8217;s say a detractor score (0-6) mentions something about insufficient training. Embrace that feedback and get to the heart of what you can do better. When associates flesh out their scores, they&#8217;re providing you with an opportunity to grow, learn, and build credibility.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<h3 style=\"margin: 0in;\"><b><span style=\"color: black;\">2. Let everyone see the results.<\/span><\/b><\/h3>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">Associate NPS is a valuable internal tool. But employees greatly value transparency and will likely appreciate knowing that their concerns are heard. So when asking associates for their opinions, we think it&#8217;s best to share our findings with them.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">Why? Because it shows that their concerns matter. Plus, showing your team the results along with any interesting findings, again, creates accountability for the company. It creates a sense of urgency and motivates the company to address larger issues to improve the associate experience (and down-the-road retention).<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<h3 style=\"margin: 0in;\"><b><span style=\"color: black;\">3. Take quick action.<\/span><\/b><\/h3>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">Did any responses stand out, specifically in a negative way? Detractor scores can pile up quickly, and practicing proactive problem-solving can go a long way toward rebuilding trust.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">To start, review the scores and identify any trends. Have multiple respondents commented on a lack of safety training? Would some like more resources on growth and advancement opportunities?<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">Use the results to work with your teams on service-level improvements. By taking action, you can keep associates engaged and satisfied and potentially curb turnover.<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">\u00a0<\/span><\/p>\n<p style=\"margin: 0in;\"><span style=\"color: black;\">Are you doing all you can to maximize the associate experience? Regular, in-depth associate NPS can help answer that question and allow your company to approach\u00a0employee retention\u00a0with purpose and passion in this competitive market.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Competitive job markets are overflowing with options for those looking for new employment adventures. &nbsp; And to be a player in a saturated employment market, companies need to show current and potential candidates that they care. \u00a0 Not just with attractive pay, excellent benefits, and notable workplace culture perks \u2014 but by investing in their&#8230;<\/p>\n","protected":false},"author":3,"featured_media":14395,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[10],"tags":[],"class_list":["post-11373","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-integrity-insights"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Ways to Use Associate NPS to Boost Employee Retention<\/title>\n<meta name=\"description\" content=\"Here&#039;s how you can leverage NPS results to continually 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