{"id":11216,"date":"2021-07-12T13:42:34","date_gmt":"2021-07-12T13:42:34","guid":{"rendered":"https:\/\/integritystaffing.com\/3-customer-service-lessons-from-zappos\/"},"modified":"2024-07-02T17:12:12","modified_gmt":"2024-07-02T17:12:12","slug":"3-customer-service-lessons-from-zappos","status":"publish","type":"post","link":"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/","title":{"rendered":"3 Customer Service Lessons From Zappos"},"content":{"rendered":"

3 Lessons Zappos Can Teach You About Your Customer Service Standards<\/strong><\/h2>\n

Exceptional customer service is the gold standard for many companies. What they don\u2019t always realize, however, is that customer service is more than just preventing customers from complaining.<\/p>\n

This becomes the question: How can a thoughtful client service approach boost the company\u2019s business growth and the overall customer experience? By creating a process that is human, trackable, and unafraid to evolve. Companies that stay accountable for how they treat clients can produce employees committed to carrying out customer service that is thorough and consistent from end to end, creating positive, long-term benefits for both the client and the customer.<\/p>\n

Customer service professionals agree that\u00a0today\u2019s customers have higher expectations than ever before<\/a>. The pandemic itself showed just how important it is for companies to understand their customers\u2019 needs and develop personalized customer service standards that will directly support them.<\/p>\n

Zappos is a company that provides unique customer experiences and builds positive relationships with its clients, evidenced by its long-established \u201cdelivering happiness\u201d customer service strategy and company culture motto. We recently conducted a webinar on Zappos\u2019 customer service model, and these were the biggest takeaways from that session that you can apply internally:<\/p>\n

    \n
  1. \n

    Go out of your way for the small things.
    \n<\/strong><\/h3>\n

    Customers will remember you for doing more than the bare minimum. Take the same tactic with your team members by going above and beyond whenever you can.<\/p>\n

    If it\u2019s their birthday, wish them a happy birthday or send them a small gift to brighten their day. Or just listen to their needs and help them with a more tailored approach.<\/p>\n

    Providing personalized experiences makes your associates feel heard and understood. They will never forget that your company cared about them and treated them as more than just another hired hand. In turn, they\u2019ll look to pay it forward and create personalized brand experiences for your customers.<\/li>\n<\/ol>\n

      \n
    1. \n

      Expand your associates\u2019 benefits.
      \n<\/strong><\/h3>\n

      These benefits shouldn\u2019t be limited to health, disability, life, or retirement. Instead, consider experiential benefits that show inclusion as a team.<\/p>\n

      Bring food trucks and reward your staff with team lunches to motivate them. Fairs, family days, and other fun incentives are ways to let your team take a break from the office and show them that you value their hard work.<\/p>\n

      How does prioritizing your employee incentive program translate to better client service? Because the more passionate your team is, the more enthusiasm they\u2019ll bring to work.<\/li>\n<\/ol>\n

        \n
      1. \n

        Make onboarding and training meaningful.
        \n<\/strong><\/h3>\n

        With all the required paperwork and focus on acquiring new skills, it\u2019s easy to forget that the onboarding and training process should be a welcoming experience for your new hires. This new-hire period is your opportunity to make a lasting impression on your new employees and set them up for success.<\/p>\n

        From the day your new employee walks into the building to the day they decide to take that next step in their career, it\u2019s imperative to treat them with respect and to value what they bring to the team. Focus on your new hires individually and learn who they are so that you can tailor the entire onboarding and training experience to their liking and inspire great productivity.<\/li>\n<\/ol>\n

        With rising customer service expectations, now isn\u2019t the time for your company\u2019s service standards to slip. Personalizing your internal customer service standards \u2014 much like Zappos has \u2014 will ensure that your business operates effectively and your external customers receive the best experiences.<\/p>\n

        Integrity Staffing Solutions is a full-service staffing agency and ranks in the top 2% of agencies across the country for quality service based on ClearlyRated\u2019s \u201cBest of Staffing\u201d client survey. To learn more about Integrity or for help with your hiring needs, visit\u00a0<\/em>integritystaffing.com<\/em><\/a>\u00a0or call 833-446-1300.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

        3 Lessons Zappos Can Teach You About Your Customer Service Standards Exceptional customer service is the gold standard for many companies. What they don\u2019t always realize, however, is that customer service is more than just preventing customers from complaining. This becomes the question: How can a thoughtful client service approach boost the company\u2019s business growth…<\/p>\n","protected":false},"author":3,"featured_media":11217,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[6,19],"tags":[],"class_list":["post-11216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-work-life"],"yoast_head":"\n3 Customer Service Lessons From Zappos<\/title>\n<meta name=\"description\" content=\"How can thoughtful client service boost business growth and the overall customer experience? Here are our takeaways from Zappos\u2019 customer service model.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Customer Service Lessons From Zappos\" \/>\n<meta property=\"og:description\" content=\"How can thoughtful client service boost business growth and the overall customer experience? Here are our takeaways from Zappos\u2019 customer service model.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/IntegrityStaffingSolutions\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-12T13:42:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-02T17:12:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/integritystaffing.com\/wp-content\/uploads\/2021\/07\/Zappos-Blog-Header.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alisha Osika\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jobsearchninja\" \/>\n<meta name=\"twitter:site\" content=\"@jobsearchninja\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alisha Osika\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/\",\"url\":\"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/\",\"name\":\"3 Customer Service Lessons From Zappos\",\"isPartOf\":{\"@id\":\"https:\/\/integritystaffing.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/integritystaffing.com\/wp-content\/uploads\/2021\/07\/Zappos-Blog-Header.png\",\"datePublished\":\"2021-07-12T13:42:34+00:00\",\"dateModified\":\"2024-07-02T17:12:12+00:00\",\"description\":\"How can thoughtful client service boost business growth and the overall customer experience? Here are our takeaways from Zappos\u2019 customer service model.\",\"breadcrumb\":{\"@id\":\"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/#primaryimage\",\"url\":\"https:\/\/integritystaffing.com\/wp-content\/uploads\/2021\/07\/Zappos-Blog-Header.png\",\"contentUrl\":\"https:\/\/integritystaffing.com\/wp-content\/uploads\/2021\/07\/Zappos-Blog-Header.png\",\"width\":1200,\"height\":628},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/integritystaffing.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/integritystaffing.com\/category\/blog\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"3 Customer Service Lessons From Zappos\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/integritystaffing.com\/#website\",\"url\":\"https:\/\/integritystaffing.com\/\",\"name\":\"Integrity Staffing Solutions\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/integritystaffing.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/integritystaffing.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/integritystaffing.com\/#organization\",\"name\":\"Integrity Staffing Solutions\",\"url\":\"https:\/\/integritystaffing.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/integritystaffing.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/integritystaffing.com\/wp-content\/uploads\/2024\/04\/is-Favicon-02.png\",\"contentUrl\":\"https:\/\/integritystaffing.com\/wp-content\/uploads\/2024\/04\/is-Favicon-02.png\",\"width\":506,\"height\":482,\"caption\":\"Integrity Staffing Solutions\"},\"image\":{\"@id\":\"https:\/\/integritystaffing.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/IntegrityStaffingSolutions\",\"https:\/\/x.com\/jobsearchninja\",\"https:\/\/www.linkedin.com\/company\/integrity-staffing-solutions\/\",\"https:\/\/www.instagram.com\/integritystaffingsolutions\/\"],\"description\":\"At Integrity Staffing, we\u2019re passionate about connecting great talent with great companies across North America.\",\"email\":\"sales@integritystaffing.com\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"3 Customer Service Lessons From Zappos","description":"How can thoughtful client service boost business growth and the overall customer experience? Here are our takeaways from Zappos\u2019 customer service model.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/","og_locale":"en_US","og_type":"article","og_title":"3 Customer Service Lessons From Zappos","og_description":"How can thoughtful client service boost business growth and the overall customer experience? Here are our takeaways from Zappos\u2019 customer service model.","og_url":"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/","article_publisher":"https:\/\/www.facebook.com\/IntegrityStaffingSolutions","article_published_time":"2021-07-12T13:42:34+00:00","article_modified_time":"2024-07-02T17:12:12+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/integritystaffing.com\/wp-content\/uploads\/2021\/07\/Zappos-Blog-Header.png","type":"image\/png"}],"author":"Alisha Osika","twitter_card":"summary_large_image","twitter_creator":"@jobsearchninja","twitter_site":"@jobsearchninja","twitter_misc":{"Written by":"Alisha Osika","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/","url":"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/","name":"3 Customer Service Lessons From Zappos","isPartOf":{"@id":"https:\/\/integritystaffing.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/#primaryimage"},"image":{"@id":"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/#primaryimage"},"thumbnailUrl":"https:\/\/integritystaffing.com\/wp-content\/uploads\/2021\/07\/Zappos-Blog-Header.png","datePublished":"2021-07-12T13:42:34+00:00","dateModified":"2024-07-02T17:12:12+00:00","description":"How can thoughtful client service boost business growth and the overall customer experience? Here are our takeaways from Zappos\u2019 customer service model.","breadcrumb":{"@id":"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/#primaryimage","url":"https:\/\/integritystaffing.com\/wp-content\/uploads\/2021\/07\/Zappos-Blog-Header.png","contentUrl":"https:\/\/integritystaffing.com\/wp-content\/uploads\/2021\/07\/Zappos-Blog-Header.png","width":1200,"height":628},{"@type":"BreadcrumbList","@id":"https:\/\/integritystaffing.com\/blog\/3-customer-service-lessons-from-zappos\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/integritystaffing.com\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/integritystaffing.com\/category\/blog\/"},{"@type":"ListItem","position":3,"name":"3 Customer Service Lessons From Zappos"}]},{"@type":"WebSite","@id":"https:\/\/integritystaffing.com\/#website","url":"https:\/\/integritystaffing.com\/","name":"Integrity Staffing Solutions","description":"","publisher":{"@id":"https:\/\/integritystaffing.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/integritystaffing.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/integritystaffing.com\/#organization","name":"Integrity Staffing Solutions","url":"https:\/\/integritystaffing.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/integritystaffing.com\/#\/schema\/logo\/image\/","url":"https:\/\/integritystaffing.com\/wp-content\/uploads\/2024\/04\/is-Favicon-02.png","contentUrl":"https:\/\/integritystaffing.com\/wp-content\/uploads\/2024\/04\/is-Favicon-02.png","width":506,"height":482,"caption":"Integrity Staffing Solutions"},"image":{"@id":"https:\/\/integritystaffing.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/IntegrityStaffingSolutions","https:\/\/x.com\/jobsearchninja","https:\/\/www.linkedin.com\/company\/integrity-staffing-solutions\/","https:\/\/www.instagram.com\/integritystaffingsolutions\/"],"description":"At Integrity Staffing, we\u2019re passionate about connecting great talent with great companies across North America.","email":"sales@integritystaffing.com"}]}},"_links":{"self":[{"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/posts\/11216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/comments?post=11216"}],"version-history":[{"count":2,"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/posts\/11216\/revisions"}],"predecessor-version":[{"id":16021,"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/posts\/11216\/revisions\/16021"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/media\/11217"}],"wp:attachment":[{"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/media?parent=11216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/categories?post=11216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/integritystaffing.com\/wp-json\/wp\/v2\/tags?post=11216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}